Terms & Conditions: Guarantee - Returns - Warranty
Scrape Protector Terms and Conditions
Wikipedia says, "A money-back guarantee, is a guarantee that if a buyer is not satisfied with a product, a refund will be made." We think that sounds pretty good and we're confident enough in our product's quality that we're going to do just that -- guarantee it.
CONDITIONS FOR RETURNS:
All returned items must be sent back with an RMA # (Return Material Authorization Number). If you want to return something please go to our website and email us to request to request an RMA Number. Our agent will give you instruction of where to send your order back and what to include on the outside of your package.
If you want something cancelled from an open order you must email us with your request before we ship your order to avoid having to cover the return shipping cost.
We do not charge restocking fees! If a return is desirable, you must contact us within 30 days of your purchase. Returns are acceptable only before the tape has been applied to the car. This means you cannot return items that have been applied to your vehicle. If the tape has not been removed then it is acceptable. Items are generally only acceptable for return if they are received in the exact way they are shipped out. If you have installed some, but not all scrape protectors, please reach out to us by our contact information to see what we can do for you.
RETURN TIME LIMIT: Orders are not returnable after 30 days. Please contact us as we may offer a partial refund if you want to exchange it for something else.
Our products are self installing but if you make a mistake installing something and need a replacement, please send us an email with a photo along with your replacement request. Please contact us for the replacement cost which includes the material cost and shipping & handling. We don't want to profit on a replacement part.
All Scrape Protector Items come with a guaranteed 5 year warranty. This covers scrape protector skid plates that are scraped or damaged so severely that integrity to protect the vehicle is lost. This does not cover adhesion issues. Scrape Protector adhesive tape is guaranteed to hold although we cannot fully warrant due to installation issues. This means the customer may poorly install the items causing dirt and debris to compromise the adhesive. Warranty is of course applicable if the items have yet to be installed, as they are returnable.